Location: Ghana/Nigeria Job Type: Full-Time. 

Job Summary

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Agents. In this role, you will provide outstanding support to our customers ensuring their needs are met and issues resolved in a timely, professional manner.

Key Responsibilities

 1. Customer Support:

• Respond to customer inquiries via email, phone, and chat.

 • Resolve customer complaints by identifying issues, proposing solutions,
and following up to ensure resolution.

 2. Customer Retention:

 • Build strong relationships with customers to ensure satisfaction and loyalty.

 • Assist with onboarding new customers and educating them about Tendo’s products and services.

 3. Technical Assistance:

 • Provide basic troubleshooting support for customers using Tendo’s platforms.

 • Escalate technical issues to the appropriate teams when necessary.

 4. Data Management:

 • Provide feedback to the management team on recurring issues and areas for improvement.

 5. Collaboration:

 • Work closely with the Customer Success and Product teams to improve customer experiences.

 • Participate in virtual team meetings and training sessions.

Qualifications

 • A minimum of a Bachelor’s Degree in Business, Communication, or a related field is an advantage.

 • Previous experience in customer service or a related field is preferred.

 • Excellent verbal and written communication skills.

 • Strong problem-solving skills and ability to handle challenging situations.

 • Proficiency in using CRM tools, and remote communication platforms (e.g., Zoom, Slack, ClickUp ).

 • Ability to work independently.

 • A customer-centric mindset with a passion for delivering exceptional service.

Technical Requirements

 • A reliable internet connection with a minimum speed of 10 Mbps.

 • A computer or laptop with updated software and security.

 • A quiet and distraction-free workspace.