Location: Ghana

Job Type: Full-Time

Job Summary

We are looking for a dynamic and strategic Community Manager/Relationship Manager to join our team. The ideal candidate will manage client relationships, engage with the community, and ensure seamless communication between Tendo and its users. You will play a pivotal role in creating a supportive, connected, and engaged community, while ensuring client satisfaction and retention.

Key Responsibilities

 1. Community Engagement:

 • Build and maintain an active, engaged online community across social media and other digital platforms.

 • Foster positive relationships by addressing community queries, feedback, and concerns in a timely manner.

 • Host and manage online events, webinars, and community initiatives to drive engagement.

 2. Relationship Management:

 • Act as the main point of contact for assigned clients, ensuring a seamless onboarding process and maintaining ongoing communication.

 • Understand clients’ needs and proactively provide solutions to ensure satisfaction and retention.

 • Monitor client success metrics and identify opportunities for upselling or cross-selling Tendo’s products.

 3. Content and Communication:

 • Prepare and distribute newsletters, announcements, and key updates to clients and community members.

 4. Feedback and Improvement:

 • Gather community and client feedback, and share insights with internal teams to drive product and service improvements.

 • Conduct regular client satisfaction surveys and analyze results to identify trends and areas for improvement.

 5. Data Management and Reporting:

 • Provide detailed reports on community activities, client relationships, and engagement strategies.

Qualifications

 • Bachelor’s Degree in Communications, Marketing, Business, or a related field.

 • Proven experience in community management, customer success, or relationship management.

 • Exceptional verbal and written communication skills.

 • Strong organizational and multitasking abilities.

 • Proficiency in using CRM tools, social media platforms, and communication tools (e.g., Slack, WhatsApp, Zoom).

 • A proactive, customer-centric mindset with a passion for building relationships and fostering engagement.

 • Ability to work independently.

Technical Requirements

 • A reliable internet connection 

 • A computer or laptop with updated software and security.